Privacy policy

The controller responsible for data processing is:
Axel Gnann
Freiburgerstr. 9/1
79312 Emmendingen

Email: info@getmorecrafts.de

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in the correct presentation of our offering pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers on our behalf as part of processing on our account. Unless otherwise explained in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: United Kingdom, Canada, USA.

There is a decision of the European Commission on an adequate level of data protection for the USA as a basis for transfers to third countries, provided the respective service provider is certified. Until certification by our service providers, data transfers will continue to be based on this basis: Standard Contractual Clauses of the European Commission

Our service providers are located and/or use servers in these countries: Australia.
There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

2. Data processing for contract performance and contact

2.1 Data processing for contract performance

For the purpose of contract performance (including enquiries about and handling of any existing warranty and service disruption claims as well as any statutory update obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot ship the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purposes of order, payment and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully performed, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

Merchandise management system

For order and contract processing we use merchandise management systems of external service providers. Our service providers act on our behalf as part of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

2.2 Customer account

If you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and for storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

2.3 Contact

As part of customer communication, we collect personal data to process your enquiries pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

3. Data processing for shipping

For contract fulfilment pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with delivery, insofar as this is necessary for delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

Data transfer to shipping service providers for delivery notification

If you have given us your express consent to this during or after your order, we will pass on your email address to the selected shipping service provider on this basis pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve a further use of your data that is permitted by law and about which we inform you in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

4. Data processing for payment

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we pass on the data necessary to process the payment transaction to our technical service providers who act on our behalf as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves contract fulfilment pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

4.2 Data processing for fraud prevention and optimisation of our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing disputed payments, accounting support). Pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in our protection against fraud and in efficient payment management.

5. Advertising by email

5.1 Email newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

If you have additionally given us your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to analyse our newsletter, we will also analyse your use of our newsletter by measuring, storing and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns (“newsletter tracking”).

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) stored on our website. For the evaluations we link in particular the following “newsletter data”

the page from which the page was requested (so-called referrer URL),
the date and time of access,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the single-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

You can unsubscribe from newsletter tracking at any time, either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.

The information is stored for as long as you are subscribed to the newsletter.

5.2 Email newsletter without registration and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range to those you have already purchased by email on the basis of Section 7 para. 3 UWG. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in advertising to our customers pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.
You can object to this use of your email address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising email, without incurring any costs other than the transmission costs according to the basic tariffs.
After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

5.3 Newsletter dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers on our behalf as part of processing on our account. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: Canada.

Our service providers are located and/or use servers in these countries: India. There is no adequacy decision of the European Commission for this country/these countries. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

5.4 Sending review requests by email

If you have given us your express consent to this during or after your order pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your email address to request that you submit a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request. After revocation of your consent, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve a further use of your data that is permitted by law and about which we inform you in this statement.

6. Cookies and other technologies

General information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).

Protection of privacy on end devices
When using our online offering, we use strictly necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this respect.

For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you may have given remains in effect until you adjust or reset the respective settings on your device.

Any subsequent data processing through cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. In the context of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offering pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. Once the purpose has ceased to exist and we have stopped using the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. Further information about your revocation options can be found in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with each provider, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

7.1 Use of Google services

We use the technologies presented below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between joint controllers pursuant to Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on Standard Contractual Clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then deleted immediately before traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of an agreement on order processing by Google.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the enhanced privacy mode we use, transmitted to Google and then processed by Google only when you play a video.

7.2 Use of Facebook services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies presented below from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Facebook (by Meta)” or “Meta Platforms Ireland”). With the Facebook Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter) are automatically collected and stored, from which usage profiles are created using pseudonyms. For this purpose, when you visit our website, the Facebook Pixel automatically sets a cookie that automatically enables recognition of your browser when visiting other websites using a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalised and group-based advertising.
The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Further information about data processing by Facebook can be found in the privacy information from Facebook (by Meta).

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided the respective service provider is certified. A certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

8. Social media

8.1 Social buttons from Instagram (by Meta)

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our online presence on Instagram (by Meta)

If you have given your consent to this pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably match your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy, please refer to the provider’s privacy information linked below. If you still need help with this, you can contact us.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. For more information (Insights data information), see here.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided the respective service provider is certified. A certification is in place.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision of the European Commission for these countries. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate or completion of your personal data stored by us;
pursuant to Art. 17 GDPR, the right to request deletion of your personal data stored by us, unless further processing is required
- for the exercise of the right to freedom of expression and information;
- to fulfil a legal obligation;
- for reasons of public interest or
- for the establishment, exercise or defence of legal claims;
pursuant to Art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
- you contest the accuracy of the data;
- the processing is unlawful but you object to its deletion;
- we no longer need the data, but you need it for the establishment, exercise or defence of legal claims or
- you have objected to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request transmission to another controller;
pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.

Right to object

To the extent that we process personal data as explained above to safeguard our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, for information, rectification, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

etmore Crafts

Privacy Policy